To troubleshoot your Apple pencil please review the following: Pair your Apple Pencil (1st generation) with your iPad Remove the cap and plug your Apple Pencil into the Lightning connector on your iPad. When you see the Pair button, tap it. After you pair your Apple Pencil, it will stay paired until you restart your iPad, or turn on Airplane Mode Just pair your Apple Pencil again when you're ready to use it.   If your Apple Pencil won't pair with your iPad For an Apple Pencil (1st generation), remove the cap and plug your Apple Pencil into the Lightning connector on your iPad. Restart your iPad, then try to pair again. Go to Settings > Bluetooth and make sure that Bluetooth is turned on. On the same screen, look under My Devices for your Apple Pencil. If you see it, tap . Then tap Forget this Device. Connect your Apple Pencil to your iPad and tap the Pair button when it appears after a few seconds.  If you don't see the Pair button, wait for one minute while your Apple Pencil charges. Then try connecting your Apple Pencil again and wait until you see the Pair button. If your Apple Pencil won't write Make sure that your Apple Pencil tip is screwed into the base. Is your Tip damaged? If you notice that the tip is worn or flat, your pencil may not work and a technician will need to swap out your Apple Pencil tip. Ask your teacher for a replacement or submit a help desk request. The gold tip under the plastic tip is very vulnerable to damage. Make sure to always protect your device by having the plastic tip on at all times. Once the gold tip is damaged, it is unrepairable. If your Apple Pencil Still Doesn't Work Create a help desk ticket and be sure to include as much information as possible including a detailed description of the issue with your Apple Pencil and detailed pictures. A technician will be out as soon as possible to get your pencil working again.

Overview Membean equips teachers with innovative tools to help their students build a robust vocabulary. Students learn words in engaging ways and retain what they learn in long term memory. Instructions How do I enroll in my teacher's Membean classroom? Students enroll in Membean classrooms by entering a Class Token, provided by their Teacher, at the following link. https://membean.com/enroll    How do I log into Membean? Students who have already enrolled into their teacher's classroom can log into their Membean account, by using Google SSO, at the following URL: https://membean.com/login Please be sure to utilize the "Sign In With Google" option on the login page.   If you don't have an existing Membean account, you'll need to create one by enrolling into your teacher's Membean classroom.   Who do I contact if something isn't working? While the Technology team doesn't manage Membean, we'd still be happy to offer whatever assistance we can. If something isn't working, please go to support.coppellisd.com and submit a ticket, making sure to include your username and school, as well as any screenshots of the error.

If you are restricted from viewing YouTube videos or are seeing an "Account Suspended" message 1. Go to www.youtube.com 2. Click on Sign In at the top right       - Make sure you are not signed in to a personal account, if you are, sign out and start at Step 3       - If you are already signed in to your school account: Skip to Step 13 3. Sign in with school account @g.coppellisd.com 4. You should get this screen 5. Scroll down to "How Will My Brand Account Be Impacted While Suspended?" 6. Click the blue "Here" link 7. Scroll to "Your Brand Accounts" and click the account shown 8. Click "Delete Account" 9. Sign In 10. Scroll down to "How Will My Brand Account Be Impacted While Suspended?" 11. Click the blue "YouTube channel switcher" link 12. A screen with two boxes should come up, click the one with your school email address (not username e.x. asmith or abc1234) 13. Click the User icon at the top right of the page 14. Click "Google Account" 15. On the left side of the page, click "Data & personalization"   16. Scroll down to the "Download or delete your data" section 17. Click on "Delete a service"   18. On the next screen click on "Delete a service" 19. Click on the 'trash can' icon to the right of YouTube   20. On the next screen, click on "I want to permanently delete my content" 21. Click the check box 22. Click the "Delete My Content" button 23. You will need to enter your whole g.coppellisd.com email address  24. Click on "Delete My Content" one more time You should now be able to access YouTube again. If at any point you get a different screen or response during this process, start from the very beginning.

Overview You can play sound through your computer’s internal speakers or through speakers, headphones, or other equipment plugged into your Mac or available wirelessly through AirPlay. If your Mac has separate ports for input and output, the sound input port has a microphone icon. If your Mac has only one sound port, it has a headphones icon () and can be used for both input and output. You can use your computer’s internal microphone or an external microphone you plugged into your computer’s sound port or connected via USB Changing Sound Input Devices On your Mac, choose Apple menu  (top-left corner of screen) > System Preferences, click Sound, then click Input. Select the device you want to use in the list of sound input devices. All sound input devices available to your Mac are listed. Do any of the following to adjust your sound input settings: Adjust the input volume: Drag the volume slider. If you’re recording sound through your computer’s sound port, you can adjust the input volume to compensate for the sound source being too loud or quiet. For example, if you’re recording loud music, lower the input volume so the recorded sound isn’t too loud or distorted. Or if you are recording someone who is speaking softly, increase the input volume so your Mac can better capture the person’s voice. Changing Sound Output Devices On your Mac, choose Apple menu  (top-left corner of screen) > System Preferences, click Sound, then click Output. Select the device you want to use in the list of sound output devices. All sound output devices available to your Mac are listed, including the computer’s internal speakers, devices plugged into your computer’s sound port (), USB speakers, and AirPlay devices. For any device plugged into the computer’s sound port, choose Headphones. Do any of the following to adjust your sound output settings: Adjust the balance or volume: Drag the volume slider. Show a volume control in the menu bar: Select the “Show volume in menu bar” checkbox so you can turn the volume up or down from anywhere. To set a separate volume for alert sounds, click Sound Effects. If you use apps that have volume controls (for example, Music or iMovie), their settings can only be equal to or less than the computer’s output volume. They do not override the settings you choose in Sound preferences. Adapted from Apple macOS User Guide: https://support.apple.com/guide/mac-help/change-the-sound-output-settings-mchlp2256/mac and https://support.apple.com/guide/mac-help/change-the-sound-input-settings-mchlp2567/mac

What is Bulb? Bulb is a digital portfolio - a place where teachers and students collect, create and share their work online.   Where do I go to access Bulb? In an effort to make signing into your various learning portals easier, CISD now offers ClassLink. ClassLink is an application portal designed to give users a single sign on solution to their various teaching/learning portals. Bulb is one of the many available applications within ClassLink. Please go to the following URL: sso.coppellisd.com To login, use your network username and your network password. From here you will see a list of various applications. Bulb is on that list. Please select it. If this is your first time doing this, you'll most likely be taken to a "Clever" webpage. If so, select "Log in with LDAP" and sign in with your username (not your full email address) and password. Doing this will allow you to pass through to Bulb with any future attempts.   Who do I contact if a link isn't working? Please go to support.coppellisd.com and submit a ticket, making sure to include the username you are trying to login as and a screenshot of any errors.

Overview Most Mac applications you may need, Office 365, Chrome, Zoom, etc. are available for easy install through Manager.    Instructions 1. Open up the Manager application and click "Self-Service." 2. Select "My Apps" from the drop-down menu. 3. Click in the Search bar and type out the app you're looking for.        - You can click 'update' to refresh the list of apps, if the one you need doesn't appear upon search. 4. Click "(Re)Install/Update" to start the download. 5. Once you see the "Command sent to the device" pop-up the download will start on its own.  Please note, you will not receive a notification the application has finished installing. About 10-20 minutes after you see the install command pop-up, check your Applications folder or the Launchpad and the app will be there.    If the app you search for is unavailable, please submit a new help desk ticket. 

With the district mobile device management system, Mosyle, parents have the ability to enable more restrictions on the learner(s) iPad(s). Links to download the Mosyle ScreenGuide app to your smartphone can be found here: https://screen.guide/school/C9D63 The district video for how to enroll learner devices can be found here: https://www.bulbapp.com/u/screenguide-parental-controls The district passcode is: 72107 ScreenGuide Parental Control allows you to set parental controls and configure rules for the safe, fun, and educational use of tablets while minimizing potential risks such as cyberbullying, inappropriate content consumption, and overexposure to screens.  This means that you can do things like: Configure Screen Time Allowances Remotely Lock Your Child's iPad Lock Your Child's iPad Into an App Hide Certain Apps From Your Child If you run into any trouble enrolling a learner iPad please submit a help desk ticket and we will be happy to assist.

From a browser on a computer: Once you have logged into ParentSquare, find your name in the upper right corner of the home screen. Click on your name, then click “My Account” in the drop down menu. On the left-hand side of your screen, click the “Notification Settings” option in the “Settings” menu. To the right of each school line, there is an On/Off toggle button, make sure it is set to “On” for each school you want to receive notifications. In the column labeled “Email” make sure that the toggle is set to “Instant” (emails each time there is a post) or “Digest” (one email once a day if there are any notifications) for each of the schools you have access to. If you would like to receive text notifications, you can use the column labeled “Text” in the same manner to set up “Instant” or “Digest” texts.  From the Application on a phone: From home screen tap the triple bar menu at top left. Select Account and then Notifications.   Select how you want to be notified at each school. - Turn OFF Custom Settings to use the same notification settings for all schools. - Turn ON Custom Settings to set different notifications at each school. Toggle on or off to receive Email, Text and/or App Notifications. Select Instant or Digest for each mode. 

Overview Due to a change in the way Adobe licenses Creative Cloud software to K-12 educational institutions, users will be required to login to Creative Cloud the first time they use Adobe applications on a computer. This is different from the past when the software was licensed per-device and did not require a login. Instructions 1. Opening an Adobe program will present you with the following screen. Click "Sign In Now" to proceed. 2. Type @coppellisd.com in the username area, as seen below. 3. After you type @coppellisd.com, click the password field. The software will recognize you are with CISD and take you to our unique login page, which you can see below: 4. On this page, enter your CISD username and password (e.g. jdoe/coppell123). Please note that you do NOT need to include @coppellisd.com, @g.coppellisd.com, or @newtech.coppellisd.com. Login on this step just like you would log into your computer. 5. If the login is successful, you will see the following screen: 6. Click Continue to proceed and open your program.

Safari Instructions 1. Open the Safari app. 2. Look at the top bar and click on the History Tab. 3. Select "Clear History". 4. Change the Clear option by clicking the blue icon and selecting "all history". 5. Select "Clear History" in the bottom right of that pop up.   Chrome Instructions (MacOS) 1. While in Chrome, press COMMAND + SHIFT + DELETE. 2. Select 'Clear Browsing Data' at the top of the tab of the newly opened window. 3. Select the 'Advanced' tab. 4. Change the time range to 'All time' by clicking the drop down arrow. 5. Ensure 'Cookies and other site data' and 'Cached images and files' are checked.* 6. Click 'Clear data' and wait for that window to disappear. 7. Restart your device. *Note: Selecting 'Browsing history, Download history, Site settings, and Hosted app data' will free up space and resources for your device.